Warranty

Ride with Confidence

Every RIVOT electric scooter is engineered with a focus on performance, reliability, and long-term ownership. Our warranty program is designed to provide support against eligible manufacturing defects, subject to the applicable warranty terms and conditions.

Vehicle Warranty

Your RIVOT electric scooter is covered against eligible defects in materials and workmanship for the warranty period applicable to your model.

Coverage may include:

Motor
Motor Controller
Eligible Electronic Components
Eligible Electrical Systems
Other components specifically covered under the RIVOT warranty policy

Warranty Period:
[XX Years] or [XX,XXX km], whichever occurs first.

Battery Warranty

The high-voltage battery supplied with your RIVOT electric scooter is covered separately under the applicable RIVOT battery warranty.

Warranty Period:
[XX Years] or [XX,XXX km], whichever occurs first.

Minimum Battery State of Health (SoH):
[XX%]

Battery warranty is subject to proper usage, charging, storage and maintenance according to the guidelines provided by RIVOT.

Charger Warranty

The charger supplied with your RIVOT electric scooter is covered against eligible manufacturing defects according to the applicable charger warranty terms.

Warranty Period:
[XX Years] or [XX,XXX km], whichever occurs first.

What's Covered?

Eligible manufacturing defects
Eligible motor defects
Eligible motor controller defects
Eligible electrical and electronic component defects
Battery defects covered under the battery warranty
Charger defects covered under the charger warranty

What's Not Covered?

The warranty does not cover damage or failures resulting from:

Normal wear and tear
Accidents or misuse
Improper maintenance
Unauthorized repairs or modifications
Use of unauthorized parts or accessories
Improper charging
Physical damage
Environmental or external damage
Improper storage or neglect
Racing, competition or unintended use
Tampering with the battery, warranty seals or vehicle identification
Consumables and normal service items
Tyres, brake pads and other wear-and-tear components unless specifically covered

Keep Your Warranty Valid

To maintain warranty eligibility:

Follow the recommended service schedule.
Use approved parts and accessories.
Follow the charging instructions provided in the owner's manual.
Avoid unauthorized modifications to the vehicle.
Do not tamper with the battery or vehicle identification.
Get eligible repairs and servicing performed through RIVOT-authorized service channels.
Operate and maintain the vehicle according to RIVOT guidelines.

Warranty Claim Process

Report the Issue: Contact RIVOT support or an authorized RIVOT service centre and explain the problem.
Vehicle Inspection: The vehicle or affected component may be inspected to identify the cause of the issue.
Warranty Verification: The service team will verify vehicle information, service history and warranty eligibility.
Repair or Replacement: If the claim is approved, the eligible component may be repaired or replaced according to the applicable RIVOT warranty terms.

Warranty Limitations

Parts repaired or replaced under warranty may remain covered only for the applicable remaining warranty period.

Warranty coverage does not generally include indirect or consequential losses resulting from vehicle downtime or component failure.

Warranty eligibility is subject to compliance with the applicable RIVOT warranty terms and recommended vehicle maintenance requirements.

Need Warranty Support?

We're here to help.

If you're experiencing an issue with your RIVOT electric scooter, contact our support team or visit an authorized RIVOT service centre.

Find a Service Centre Contact Support

Important

Warranty periods, kilometre limits, battery State of Health requirements, covered components and other conditions may vary depending on the vehicle model and applicable warranty plan.

Please refer to the official RIVOT warranty terms applicable to your vehicle for complete coverage details.